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제목 [GMPA] The Public Value Creation of eGovernment: A Test of the Respecified IS Success Model
작성자 GMPA Office 등록일 2017-02-21 조회수 293
The Public Value Creation of eGovernment: A Test of the Respecified IS Success Model

Olusegun Agbabiaka 
National eGovernment Strategies, Abuja, Nigeria 

Reginald Ugaddan
Sungkyunkwan University, Seoul, South Korea

Abstract

The success and impact of eGovernment depend on its value perceptions by citizens. This paper seeks
to investigate the salient factors that are significant in predicting the public value creation of
eGovernment from the citizen perspective. To fulfil the purpose of this research, a theoretical 
model based on the updated DeLone and McLean IS Success Model and the public value approach is
adopted. Through data collected from Korea, the model is empirically tested and validated using
structural equation modeling technique. Findings reveal that information quality and system quality
significantly predict trust in eGovernment, while for citizen satisfaction, information quality and service quality are critical. Information quality, service quality and citizen satisfaction are 
significant in predicting net benefits. Furthermore, while trust in eGovernment has no mediating 
effect on the model,citizen satisfaction mediates the relationship between the quality constructs 
and net benefits. This research has both theoretical and practical implications.

Keywords: Public Value, eGovernment, Net Benefits,IS Success Model
Published Journal 게시판의 이전글 다음글
이전글 이전 글이 없습니다.
다음글 [GMPA] Preconditions of Information Sharing Towards Value Creation: The Ugandan Government Perspective
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